This Privacy Policy describes how Jyoti Motors ("we", "us", or "our") collects, uses, and shares information when you interact with us through WhatsApp or our website (jyotimotorsludhiana.in).
By contacting us on WhatsApp or using our website, you agree to the practices described in this policy.
1. Information We Collect
When you message us on WhatsApp, we may collect:
- Your WhatsApp phone number
- Your WhatsApp profile name (if you have one set)
- The content of messages you send us, including text, images, documents, and voice notes
- Timestamps of your messages
When you visit our website, we may collect standard web analytics such as browser type and pages visited.
We do not knowingly collect government identifiers (Aadhaar, PAN), bank account details, or payment card information through WhatsApp. Please do not share such information with us over WhatsApp.
2. How We Use Your Information
We use the information you provide to:
- Respond to your inquiries about vehicles, services, prices, and test drives
- Schedule appointments and follow up on your interest
- Send you information you request, such as vehicle availability, offers, or service reminders
- Improve the quality of our customer support
3. Use of Third-Party AI Service Providers
To respond to your WhatsApp messages promptly, we use third-party AI service providers to help understand and reply to your queries. The content of your messages may be transmitted to and processed by such providers, including providers located outside India.
These providers process your messages on our behalf and are contractually required to protect your information. We do not use your WhatsApp messages to train any AI models.
4. Sharing of Information
We do not sell your personal information.
We may share information with:
- Service providers who help us operate our business (such as the AI providers described above, cloud hosting providers, and WhatsApp / Meta Platforms Inc., which delivers your messages)
- Government authorities or law enforcement, where required by applicable law
5. Data Storage and Retention
Your messages and conversation history are stored on secure servers and retained for as long as needed to provide our services and respond to your inquiries, typically up to 24 months.
You may request that we delete your messages and conversation history at any time by contacting us (see Section 8).
6. Your Rights
Subject to applicable law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Withdraw your consent to receive WhatsApp messages from us at any time
To exercise any of these rights, contact us at the email address in Section 8.
7. Children's Privacy
Our services are not directed to children under 18. We do not knowingly collect information from minors. If you believe a minor has contacted us, please let us know and we will delete the information.
8. Contact
For any questions about this Privacy Policy, or to exercise your rights, contact us at:
9. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top indicates when it was last revised. We encourage you to review this policy periodically.